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    Report an Issue

    Existing customer? Report a door issue or malfunction here. For emergencies, please call us directly for immediate assistance.

    Need Faster Response?

    For urgent issues or if you have an existing contract, use these direct channels:

    24/7 Emergency Line

    01709 525 401

    Immediate response for security risks

    Contract Customers

    Job Logic Portal

    Log jobs with SLA tracking

    helpdesk@crbdoorsystems.co.uk

    Email our helpdesk team

    Response Times

    P1 Emergency: 2 hours

    P2 Urgent: 4 hours

    P3 Standard: 24 hours

    P4–P6: 3–30 days

    Issue Details

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