Report an Issue
Existing customer? Report a door issue or malfunction here. For emergencies, please call us directly for immediate assistance.
Need Faster Response?
For urgent issues or if you have an existing contract, use these direct channels:
Contract Customers
Job Logic Portal
Log jobs with SLA tracking
helpdesk@crbdoorsystems.co.uk
Email our helpdesk team
Response Times
P1 Emergency: 2 hours, guaranteed near our bases
P2 Urgent: 4 hours
P3 Standard: 24 hours
P4–P6: 3–30 days